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Title of the item:

Face Forward: How Employees' Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality.

Title :
Face Forward: How Employees' Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality.
Authors :
Herhausen, Dennis (AUTHOR)
Emrich, Oliver (AUTHOR)
Grewal, Dhruv (AUTHOR)
Kipfelsberger, Petra (AUTHOR)
Schoegel, Marcus (AUTHOR)
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Source :
Journal of Marketing Research (JMR). Oct2020, Vol. 57 Issue 5, p917-936. 20p. 3 Diagrams, 3 Charts.
Academic Journal
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