Informacja

Drogi użytkowniku, aplikacja do prawidłowego działania wymaga obsługi JavaScript. Proszę włącz obsługę JavaScript w Twojej przeglądarce.

Przeglądasz jako GOŚĆ
Zmień bibliotekę
Tytuł pozycji:

The Art of Survival: Tourism Businesses in Thailand Recovering from COVID-19 through Brand Management

Tytuł :
The Art of Survival: Tourism Businesses in Thailand Recovering from COVID-19 through Brand Management
Autorzy :
Siwarit Pongsakornrungsilp
Pimlapas Pongsakornrungsilp
Vikas Kumar
Bhuritt Maswongssa
Pokaż więcej
Temat :
crisis management
COVID-19
brand management
Thailand
tourism business
recovery
Environmental effects of industries and plants
TD194-195
Renewable energy sources
TJ807-830
Environmental sciences
GE1-350
Źródło :
Sustainability, Vol 13, Iss 6690, p 6690 (2021)
Informacja o wydawcy :
MDPI AG, 2021.
Rok publikacji :
2021
Kolekcja :
LCC:Environmental effects of industries and plants
LCC:Renewable energy sources
LCC:Environmental sciences
Typ dokumentu :
article
Opis pliku :
electronic resource
Język :
English
ISSN :
2071-1050
Relacje :
https://www.mdpi.com/2071-1050/13/12/6690; https://doaj.org/toc/2071-1050
DOI :
10.3390/su13126690
Dostęp URL :
https://doaj.org/article/167757a6d322468cad74bf4d0d49079f
Numer akcesji :
edsdoj.167757a6d322468cad74bf4d0d49079f
Czasopismo naukowe
The purpose of this study is to employ the existing theory on crisis management and corporate branding in a service context to explore how tourism businesses in Thailand can recover from the crisis caused by the impact of COVID-19. To manage the impact of COVID-19, the concepts of crisis management from different scholars are integrated, and crisis management is divided into three phases: the Pre-Crisis, Crisis, and Post-Crisis phases. This exploratory research employs stakeholder interviews to discover the impacts of COVID-19 on tourism businesses and attempts to develop guidelines for recovering tourism businesses within the service context. Our findings indicate that a strong brand and its proper management can help firms to survive during the crisis period. Moreover, our findings highlight the importance of communication for engaging with all staff during the recovery period. This paper sheds light on how a brand is employed as a proactive strategy to mitigate the impacts of the crisis. Most brands have been affected by the COVID-19 pandemic, and only strong brands are able to survive. Our study also adds to the limited empirical evidence on tourism business recovery during COVID-19 in the context of a developing country. From practitioners’ perspectives, trust, solid relationships, and honest communication with their business partners play an important role in survival after the crisis. Additionally, in this paper, corporate branding is conceived as a strategic tool that affects how staff and stakeholders can collaborate and unite in response to the crisis.

Ta witryna wykorzystuje pliki cookies do przechowywania informacji na Twoim komputerze. Pliki cookies stosujemy w celu świadczenia usług na najwyższym poziomie, w tym w sposób dostosowany do indywidualnych potrzeb. Korzystanie z witryny bez zmiany ustawień dotyczących cookies oznacza, że będą one zamieszczane w Twoim komputerze. W każdym momencie możesz dokonać zmiany ustawień dotyczących cookies